EXCHANGE & RETURN

EXCHANGE & RETURN

If you receive a not satisfied item, we will accept exchange, return for refund requests in 10 days. Please contact us immediately once you receive the not satisfied item(s).

● The item(s) must be sent back in its original condition with original tags ( unworn,unworn, unstyled, uncut & unwashed; lace front wig must has uncut lace )
● Conditions of returns. If the item is not returned in its original condition, customers will responsible for any loss in value.
● It can be sent back to us via the most affordable shipping method of the customer's choice. ( If you choose an untrackable international shipping service, please send us a picture of postal receipt as proof, if trackable please give us the tracking number  ) 


If you receive a wrong item or item with defects, please let us know, we'll pay for all cost of returning, exchange or cancel the order up to your preference. 

How long will my refund take?

When we receive your return, we will inspect the item/s and process the refund within 2-3 working days. We will send you an update email once your return has been received and another email when the refund has been processed.
Once we have processed the refund it can take 24 hours for your Paypal to complete.

 

What happens if I receive a incorrect item/s?

We are so sorry to hear that you have received an incorrect/faulty product. Please contact us as soon as possible and we can help you sort this out.
Please contact us include photo(s) of the wig it arrived in as well as the tag ( style and color codes). This will help us confirm the possible errors and speed things up.

We'll pay for all cost of returning, exchange or cancel the order up to your preference. 
 

I have returned part of my order but have not received a refund for my shipping?

We will only refund your original shipping cost if the whole order is returned to us. If you return part of the order, we will only refund you for those items.